"First of all "Thank You" for having such a wonderful staff. Dan was very informative and helpful. John and Darin were outstanding, they showed up and were right at it, from start to finish. There are no words to describe how those guys are, "AMAZING" is not enough. There should be more companies like Dunedin Refrigeration. You have a " ONE OF A KIND" staff. Once again "THANK YOU FOR AN EXCELLENT JOB"
"Last month you sat at our table, having a cold drink and telling us about your company and why we should obtain the 3-5 ton air conditioners from your company.
Owning 2 corporations and coming from 5 years in the NBA, I like to think we know how a great team sets one company above the others.
You led us to believe that your company prides itself on service and that we, as a customer, deserve the best.
Yes, we signed a contract and then we had only hoped, as we all do, that we did the right thing.
Three days later when your "dream team" arrived - and lived here the next 2 plus days - we knew we did the right thing.
Not only did "Mike the Coach" show up 4 times in those 2 days but your team has been back here with smiles - to make every last detail perfect.
We paid your company a lot of money but it was us that received the real bonus.
We could have not received better quality service from the "Dream Team" of your profession - and for that we truly thank you.
You delivered exactly what oyu said and truly care that we, as the customer, are 100% satisfied.
We would not hesitate to tell our friends - if they want the very best - they need only call Mike and his Dream Team.
Please thank each of them for us - making us feel very special."
Darice and Stu S.
"Not only was the sales presentation by Dan O'Meara very knowledgeable and helpful, the installation by Chris and Derek was noteworthy - from the standpoints of arriving on time, working efficiently and in total harmony throughout the day, with efficient expertise with what they were doing. it was a pleasure to watch them quietly work. I can't help but think they must be two of your best installers.
Jeff Bowman poked his nose in now and then and I know that he found no issues with the installation, as far as I could determine.
The manufacturer's rebate, your Progress Energy rebate filing for us and the Tax Credit form for next year's taxes given to us, are all very much appreciated as well. You guys do it right.
Please feel free to use us a reference at any time. We are happy campers." - Bob B.
"We have appreciated the assistance and expertise on each occasion in which we have consulted your sales representative Dan O'Meara. The products and installations also merit recognition.
Mike Mehan, whom we think of as the "team leader," has shown outstanding leadership, drive, professionalism and knowledge on both jobs referenced above. he never seemed to get discouraged (and that first job turned out NOT to be straightforward due to the piecemeal construction of the home), and he met each challenge with patience and enthusiasm. All the workmen -- which included Chris Edwards who showed great talent and care in finished appearances (Old plaster and brittle ceiling tiles cracked, and he made everything look great.), Bret David, Jeff Crawford, Jay Livengood, Derek Higgins, Dave Parks, Peter Zumbos (the delivery man), and Jeff Bowman, who was meticulous about the best and safest way to handle the electric supply - were courteous, professional, and dedicated. These gentlemen are great ambassadors for Dunedin Refrigeration.
We are very pleased with every facet of these jobs. Thank you. Sincerely, Elizabeth and John F., Clearwater, FL"
"Your firm recently sold and installed a Trane air conditioning system in my house. I want to take a few minutes and express my experiences with your firm and how totally pleased I am with my decision.
After calling your office to request an estimate Mr. Dan O'Meara met with me and my daughter; on time as scheduled. Dan was very knowledgeable, professional and very personable. He did not talk down any competitors, and covered every aspect of what to expect and what was included. He also gave me the time I needed, answered all of my questions and never tried to push me into a decision. More importantly he never hounded me.
I met with three other companies which raised additional questions after meeting with Dan. My daughter had contacted Dan numerous times with questions over a two week span. He responded with numerous faxes and never seemed annoyed. He is to be commended for his representation of Dunedin Refrigeration.
The installers were conscientious with the installation of the system and the care for my home. At the end of each day my garage and exterior looked wonderful; no mess inside or out. They were pleasant, considerate and polite. Please extend my sincere thanks to them as well as Jackie with whom I had some very pleasant conversations with.
Another level of professionalism by Dunedin Refrigeration is that at no time did someone say, "We need money down to start" or half way through asking for money. I was pleased and impressed upon completion when I was told the office would contact me to set an appointment at my convenience to close the transaction.
I really like Dunedin Refrigeration for whom I will whole heartedly recommend to anyone in need." - Marlene T., Palm Harbor, FL
"I really thought concepts like "customer service", "professionalism", "courtesy" were ideas from the past, ... but Dunedin Refrigeration has proved me wrong.
My recent experience with your company was one of the most pleasant I have had in some time. My old A/C unit died and your technician Dave came out on a Saturday and filled me up with some freon (following a previous service call) at no charge! After he analyzed my system as "ready for the A/C graveyard", he put me directly in touch with Bob King to get set up with a new system.
Bob was an absolute joy to work with by coming out to my house the next day (Sunday) and recommending a system that was exactly what my house called for. He explained everything to me in great detail so i could make the best choice. There was no high pressure sales pitches to buy a more expensive unit, just good solid advice on what was right for my needs. Bob did everything to make things convenient for me and quoted me a fair price right from the start. You don't know how refreshing that is!
The technicians who installed my new system (Dan and Peter) did an outstanding installation and cleaned up every bit of mess before they left. I couldn't even tell that anyone had been in the house. I inspected the work myself and found the installation was flawless with a lot of attention to details.
Please thank your team for the outstanding sales / service. i love my new Traine A/C system, it is so quiet and has been running great. I look forward to receiving more outstanding service during the upcoming years via standard service calls.
I will gladly be recommending you to everyone I know. Thanks again, Marc J.
"We just wanted to express our gratitude on installing the XL141 system in our home last week. Your installers (Jay and Mike) did an excellent job and I am very happy with the work that was performed.
Your salesman, Bob King, was very honest and provided a lot of information that made it easy for us to make a decision on selecting the type of equipment.
We would also like to thank you for your time in coming to the job site. There are not many owners that actually take the time to come out and check up on the job.
Please extend our thanks to all involved including your receptionist, Jackie, Diane... You have a class act organization and would definitely recommend your company!
Cam D., Palm Harbor, FL
"Too often consumers find that it is taking more and more of their time to write complaint letters; faulty products, poor customer service and / or broken promises. Therefore, it is with great enthusiasm that this LETTER OF COMPLIMENT is being written to you, your staff and illustrious "A" team - Guy, Pete, Jared and Terry.
At all times, the crew was polite, clean and neat, considerate and humorous. They worked well together as they obviously respected each other's technical experience. That in itself is a rarity in today's society. My questions were always answered and I want it known that this was greatly appreciated. Thank you!
Michael, you lived up to your reputation of being an honest and straightforward hands on business man. It has been a pleasure doing business with you and we have already made serveral referrals.
A very sincere THANK YOU to all for a job well done!"
"Dear folks at Dunedin Refrigeration--
We had a wonderful experience recently and I simply have to share the good news. Your company and your employees installed a new Carrier unit for us and the installers/technicians were outstanding! I'm talking specifically about Peter, Dan and Wallace. Two thumbs up because you guys were great!
Peter, Dan and Wallace were polite, knowledgeable and professional and, no surprise, that reflects well the core values of this company.
We are so pleased with the service we received that we ABSOLUTELY wouldn't hesitate to recommmend Dunedin Refrigeration to any of our friends.
Thank you guys...that was SERVICE AS IT SHOULD BE!
Linda and Reinhard S., Largo, FL
"Dear Mike and Staff,
Thank you so much for getting us fixed up with A/C. Your staff is so pleasant and enjoyable to have in our warehouse. You run a great business and we will tell everyone about Dunedin Refrigeration.
Sincerely, Pam O."
"I want to thank everyone who participated in the installation of the new Lennox air handler at my home. The level of professionalism and attention to detail was amazing. the whole team presented themselves with respect for my home, a pleasant attitude and willingness to be courteous and polite at all times.
David answered all my questions with patience, spoke in a supportive manner and asked me to call him with any concerns I might have in the future. Wow, pretty amazing and really great attitude. Even the employee who had his first day on the job was really respectful of my home and was very polite and helpful. I think this says a lot about the quality of employees at all levels in the company
I feel lucky that I have Dunedin Refrigeration to support my comfort and provide superior service to my home. the best in the business by far.
I will highly recommend Dunedin Refrigeration to my neighbors.
"These two Lennox units are fabulous and so quiet we don't know they're running. A far cry from the previous systems! The Wi-Fi thermostats are impressive and add an interesting dimension to controlling the living space.
Your team did an excellent job of installing our two Lennox systems and keeping the plan clean. David and Ray (give them a raise) kept me informed of their progress and upgrades necessary to support the new systems. David also used his caulking expertise to do a little caulking on our kitchen sink (saved my butt since i don't have the expertise).
Thanks for a great deal and we surely recommend Dunedin Refrigeration to our friends.